RTO is Reverse Management system which provides functionality to initiate and proceed the Return process. This functionality manages the return process for the undelivered shipments or returned shipments. Now Logix Platform reduces the complexity of return process of shipments for your business.
It allows a new feature to manage the RTO process against the waybill. Under the Settings module, there is a sub module “Delivery Configuration” tab available to configure RTO settings. Here no. of delivery attempts can be set for any waybill & system will keep monitoring on no. of atempts made.
Logix Platform allows a new feature to update the RTO of the waybill. It allows you to filter waybills based on Consignor, Delivery Attempts for updating the RTO. You can update RTO for a single waybill or multiple waybills & can update only in the case of minimum attempt count. If multiple waybills are selected for update, the confirmation message will be displayed individually for every waybill. You could also email to Consignor with details of waybills which are updated as RTO. If the update is done for multiple waybills in a go, a single email will be sent with all the waybill details in it. The email web copy should have the following details in it - Waybill Number, Invoice Number, Reference Number, Booking Date.
Now we have enhanced the customer contract. Customers can define the rate as per the service wise same as RTO rate, forward rate. Reverse rate is used for RTO. You need to do basic settings for RTO Shipment.
Once the order has been given a non-delivered status from the courier, the following course of actions take place: