Logix Platform October 2023 release
Logix platform offers the ticket management system which is used to register, organise, prioritise, and resolve support tickets. These tickets can be issues or requests requested by your employees or your customers. Each ticket is assigned a unique identification. You can track the particular ticket and also monitor the status and progress of their requests.
Login: Login in the logix Platform using your credentials.
Navigate to “Ticket Management”:Find and access tickets.
Click on “Tickets”: You will find it in the dropdown list.
To create a ticket:
Look for an option to add a new ticket within the “Ticket Management” module.
Click on "+ Ticket" to begin creating a new ticket.
A new page will appear.
“Title”, “Type”, “Priority”, and “Associated Waybills/ Sales Order”(Press on “Add” after entering the Associated Waybills/ Sales Order) are the mandatory fields.
You may upload an attachment with the ticket by clicking on “Upload” Fill all the mandatory fields then click on “Create”.
You will receive a notification on the top of the page with a message “Ticket created successfully”.
To search for a ticket:
Click on “Filter” then, a new box will appear.
Fill the information you need to filter to. Click on “Search” to filter the tickets based on the information provided.
To update a ticket:
Select the ticket you want to update by checking the box next to the ticket, or “Select All” to update all the tickets in one time.
You may update the status by clicking on “Update Status”, and choose the new status from the dropdown list.
You may update the priority by clicking on “Update Priority”, and choose the new priority from the dropdown list.
You may update the assigned person by clicking on “Assign”, and choose the new assigned person from the dropdown list.
You can see the status of the ticket on the right side of the ticket. .
Once you update the Status, Priority, or the Assigned Person, you’ll receive a message that “Status/Priority/Assign updated successfully”
